Our Aftersales Services

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Our highly skilled diagnostics and programming team is capable of developing and implementing industry leading solutions. The aim is to provide technicians with tools and instructions to read controller data and re-program modules. We also enable solutions for Over-The-Air and Remote Diagnostics.

Our team can identify and develop all the service technical information and training content for a product. This ranges from service instructions, crash repair strategies, labour times, maintenance schedules, pre-delivery procedures, emergency response guides and technical training materials.

Whether it's a hard-printed, online or product integrated medium, our team can produce the customer literature required to operate and maintain the product. Owner's manuals are critical to ensure the customer has all the information they need at their finger-tips. 

iMotiv has a specialist team for identifying, releasing and ensuring the availability of service parts for a product. This involves developing a Service Bill of Material (SBOM) from the product engineering BOM. Then an Electronic Parts Catalogue (EPC) is created, enabling technicians to identify and order the required service parts they need. 

Automotive and high-technology products are moving towards connected service solutions at a rapid pace. iMotiv is at the forefront of such services in the Aftersales space, including emergency calling, road-side assistance, integration across IT systems and mobile phone applications, workshop/technician connectivity tools and Over-The-Air systems.

As a product is designed by engineers, the assessment for serviceability in the real-world is often overlooked or missed entirely. This is where iMotiv excels by being involved with a product's design team right from the beginning. We ensure the design of the product can be supported in service. 

Identification, finding solutions to client requirements and project management of product accessories are a specialty area for iMotiv. This is an ever-growing segment within the automotive industry, whereby customers want to customise their product experience. 

All products require a suite of unique and specialised tools to ensure it can be serviced. Whether its project managing off-the-shelf solutions with suppliers or developing original tool concepts, iMotiv has you covered.  

iMotiv's background has involved projects with automotive OEMs who design, develop and produce electric vehicles. Therefore, our team specialises in electric vehicle charging and high voltage system projects within the service environment. 

iMotiv has the capability to create animations and visualisations for technical and non-technical content. Our team is highly skilled in creating content in both 2D and 3D software packages. iMotiv has the capability to create illustrations and animations for owners manuals, service instructions and technical training content.

Our customer quality experts collect data from all sources to identify customer issues and emerging trends. We use predictive analysis techniques to determine the short and long term impacts. This enables our clients to prioritise the issues that need addressing first.

Using industry recognised problem-solving methodologies, our team can identify the root cause of an issue, whether it be part, system, supplier quality or manufacturing related. The team have extensive product and safety investigation skills, supporting regulatory compliance.

iMotiv excels at identifying and developing immediate containment solutions to minimise the on-going impact of an issue for customers.

We work closely with the organisation's product engineering team to find long term solutions to eliminate the issue. 

Our team have supported automotive OEMs with the project management and implementation of field actions for safety, legal and/or customer satisfaction reasons. 

iMotiv has created processes and procedures for organisations to succeed in customer quality. We also develop policies that ensure warranty, field-action, safety and legal obligations are achieved in any sales market.  

The team use data driven techniques to develop warranty accrual and cost of ownership forecasts for our clients. This helps to understand the liabilities and the financial impact of organisational strategies to support customers.